LibQUAL+

The library at North Georgia College & State University participated in LibQUAL+™ in 2006. The resulting data has been analyzed and is being used to inform library planning. LibQUAL+™ will be repeated at a future date and the results compared.

NGCSU LibQUAL+™ results

What is LibQUAL+™?

LibQUAL+™ is a suite of services used to solicit, track, understand, and act upon users' opinions of library service quality. Hundreds of libraries have participated in LibQUAL+™, including colleges and universities, community colleges, health sciences libraries, law libraries, and public libraries—some through various consortia, others as independent participants. The growing community of participants and its extensive dataset are rich resources for improving library services.

What are the goals of LibQUAL+™?

What kinds of questions were asked in the survey?

The instrument consists of 20+ questions across 4 service quality dimensions -- service affect, library as place, personal control, and information access. Questions asked:

How can I get more information about LibQUAL+™?

For more information, see the LibQUAL+™ homepage or email Shawn Tonner, Library Director.